Return to Help Index
Order Status
Has my order shipped?
  Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
 
As part of our customer service commitment to you, we process our orders fast! Once you press the SUBMIT button, we begin processing your order immediately and cannot take responsibility for any errors. You can, however, attempt to contact us at (855)5LABELS / 552-2357 or at sales@starlightlabels.com to see if your order is already being processed.
How do I track my order?
  Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
 
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
 
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at (855)5LABELS / 552-2357 or at sales@starlightlabels.com for assistance.